Help centre — WeThryv FAQs & guides

Help & support

Answers and guides for using WeThryv with confidence

Browse answers to common questions about campaign research, competitor analysis, dropshipping validation, and marketing copy generation.

Have Any Questions on your mind?

We know choosing the right software can raise a lot of questions. That’s why we’ve put together answers to the most common questions

Account, billing & access

1. How do I create an account or start a trial?

Head to https://app.wethryv.com.au/register and create your account. If you requested a trial from the site, your email will usually point you to the same place.

2. Where do I log in?

https://app.wethryv.com.au/login — bookmark it if you like.

3. I forgot my password, what now?

On the login page, use Forgot password and we’ll email you a reset link. If your app has it, https://app.wethryv.com.au/forgot-password works too.

4. Where do I manage my plan or billing?

Sign in, open the menu (usually your avatar, top-right), then Billing or Subscription. That’s where you’ll update payment details, invoices, or cancel, often via Stripe’s secure page.

5. Who do I contact for help?

Contact: https://www.wethryv.com.au/contact/
Email: info@wethryv.com.au
Phone: +61 413 121 631

Campaign & Competitor Research

1. What is campaign research?

It’s structured audience research tied to your business profile, patterns in how people talk about problems, desires, and language you can use in messaging. When a run finishes, you’ll see summaries and insights you can brief from or feed into copy.

2. What is competitor research?

It focuses on rivals: their ads, site positioning, and how you stack up (including comparison-style views like strengths/weaknesses when the run completes). Use it when you need to see who you’re up against, not just what customers say in general.

3. How is that different from a campaign?

Campaigns = broad customer/market language and themes. Competitor research = focused competitive lens (ads, positioning, comparison). They complement each other; many teams do both.

4. How long does a run take?

It depends on scope and queue, hours to longer on busy days. You’ll see status in the app until results are ready; no need to stay on the page.

5. My insights feel vague, how do I improve them?

Tighten your business profile and research inputs, then run again. Clearer inputs usually mean sharper patterns and more usable outputs.

Dropshipping validation & marketing copy

1. What’s the difference between Validate and Discover?

Validate checks an idea you already have (product angle, niche, etc.). Discover suggests directions based on your preferences and market signals when you want options rather than a single idea graded end-to-end.

2. What do the scores mean (e.g. demand, supplier fit)?

They summarise different angles, demand, feasibility, market fit, not one magic number. Read them together with the written verdict and notes, not in isolation.

3. The verdict says “don’t proceed” what should I do?

Treat it as feedback, not a shutdown: adjust the product, niche, positioning, or sourcing assumptions, improve your inputs, then run again before you spend heavily on ads or inventory.

4. How does marketing copy generation work?

You pick research you trust (from campaigns or other insights), set brand/tone context, then generate drafts for channels like ads, landing pages, email, or product copy, editable in the app.

5. Why doesn’t the copy ship as-is?

Drafts are a starting point. You’ll still want to tighten claims, match your brand voice, and meet channel and compliance rules before you publish.